Typically, extenders are linked through a wired port using an Ethernet cable. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. . but it doesn't work - 5285247. Virgin Media kept sending me false bills and ruined my credit report! in Managing Your Account - Cable 2 weeks ago; Confused about recent bill in Managing Your Account - Cable 3 weeks ago; Multiple emails asking me to return kit despite my contacting to say I am not leaving virgin in Managing Your Account - Cable 4 weeks agoNormally, we ask you to return your kit. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Virgin collected my equipment early last year. Hi Moderators, Hope you can help, I keep receiving emails from Virgin stating that they are awaiting the return of kit that I am still using as I have moved my services to a new address. Solved: Changing from national to international roaming - Virgin Media Community - 5248920. The advice was to recycle the old hub. Visit any Canada Post outlet and provide the following Post Return ID, PR890615. Virgin Media want their box back - i dont have it. Problem: Returning Hub 4. Hi, Virgin media keep asking to return VM hub 4 router from my old account (ultimate oomph packaged now disconnected) or they will charge £65. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. Further exclusions & legal stuff apply. We would like to show you a description here but the site won’t allow us. My Virgin Media. Virgin Media want their box back - i dont have it. I've phoned VM today that after my broadband contract ends on Feb 3 that I won't be renewing. Hi, We actually left Virgin Media in March this year but still have the TiVo box and router. SpeedWe would like to show you a description here but the site won’t allow us. Virgin Mobile. It’s because the reconnection team says the request cannot be processe. I informed Virgin I was leaving as moving to a new area, spoke to a person who processed the closure of my account, they informed me that since my equipment is very old that they would not require it back and that I am to dispose of it myself. Having left virgin media in February I have tried multiple times to get returns packaging sent for the router. Hi, Just recently upgraded from Tivo 500GB box to TV360. Upgrading V6 boxes to 360. Sorry to hear that you're leaving us and are unsure on what to do with your equipment. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply) A return or exchange will be sorted for you in no time at all. |. Only kit that supports HDCP 2. Prior to moving out I already called Virgin Media and they said there is no need to order the returns equipment since an engineer(?) will pick it up for me. This promotion means you won’t pay the usual setup fee of £35. Excludes broadband faults and broadband network outages. Virgin Media Kit Collection. We will send pre-paid packaging to the service address (unless specified and arranged otherwise) which you should receive around 10 days after your disconnection date for any equipment we have requested to be returned. the enevolope they send is free. hi. Reply. During Virgin Media’s launch event, I was able to take a close look and get a hands-on feel for the new Stream box. Returning some Virgin Media kit? We’ll show you how to put together your packaging and get everything wrapped up, so it reaches us safe and sound. You can find informationHow many stars would you give Virgin Media? Join the 74,685 people who've already contributed. Virgin Media; My Virgin Media; Shop;. away the old kit when they come round to do the upgrade. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. The webpage should be updated shortly with the list of equipment that currently needs returning which is -. You can find informationHow many stars would you give Virgin Media? Join the 74,685 people who've already contributed. Quickstart is the quickest and easiest way to setup our services. My Virgin Media app: Requires compatible Android 7. It was all done correctly, out of contract, 30 days notice, etc, and as expected they asked for their Hub 3 to be returned. Missing components when returning box to Virgin Media. If you don't pay that bill then it's just like any other bill from any other company. If you can set up using a Self-Install pack, but choose to use an engineer for. A power adaptor to plug into the Stream box and a power socket at the wall. We recently sent you a new piece of equipment to replace the equipment you currently had and now you have this connected to our network we need you to return the old equipment back to us. Switched. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Hi, this is really on behalf of my 85 year old dad. Am a little weary that if we recycle the kit that we might get billed for not returning it. . However I received an email on 13/1/23 saying that I had a new bill of £40 for unreturned kit. So I left Virgin about a month ago after too many years. We would like to show you a description here but the site won’t allow us. Plug the cables into the Hub. but the box the tv360 and hub4 came in, you use to return the old kit. They told me I needed to return the equipment or I would have to pay a fine. If you don't return it they have a right to charge you for it. . . Simply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone. VM's preference is for wiring and wall boxes to be left in place in case you (or a future occupier) decide to contract with VM in future, but there's no legal right to leave wiring and boxes on your property. Was moving house and because of timings around that moved while still paying Virgin for broadband at the old house. is legally binding, which means that we are making promises to each other about the . so ive upgraded my 200mb net and tivo box to the 1gb hub4 and tv360 kit. Browse Virgin Media Virgin Media Community. The UK’s most popular channels, Catch Up services and built-in apps, in one place. I the queued in the support line for ages, got only to a WhatsApp agent, and they had to schedule me in AGAIN. Don't expect any meaningful reply from Virgin Media, just the usual "sorry to hear that you are. If you do return the equipment to us within 80 days of your services being ended, you will be refunded via a bill credit on your next available bill. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. We would like to show you a description here but the site won’t allow us. Networking and WiFi. Please, expect a private message from me here shortly, so I can have a further look and help out. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. I have requested multiple return kits and have now been told I will be charged £65 for the hub not being returned, also my account shows that I owe them 2 hubs (3 and 4) but we only have the hub 4 as our hub 3 was taken when the router was upgraded, please can someone get this return kit sent out, I will not be liable for this charge if. We would like to show you a description here but the site won’t allow us. Hey Slownnfastwifi, thanks for this reply and sorry to hear of the issues faced with sending your equipment back to us using the returns package we sent. Pack our kit. The kit was collected and I received email confirmation of the collection. We would like to show you a description here but the site won’t allow us. He has changed to new package/hub in last few months, everything fine but now is getting multiple emails regarding old Hub 3. I am putting a complaint in with ofcom along with all the evidence I have. Thank you for reaching out to us here on the Community. I cancelled Virgin and was told in WhatsApp and on My Virgin Media that my last bill was £4. Have waited in all day kit not collected - 5223593. Stay safe online. In the event you change service or close your account, it's important that you return any equipment to us. Go to solution. Watch TNT Sports Ultimate, Virgin TV Ultra HD and apps like BBC iPlayer and YouTube. Browse Virgin Media Virgin Media Community. Networking and WiFi. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Staying in one placewrote: I've just left VM, and have my Hub3 and (approx 8 yrs old) TiVo box ready to return. Although this question has appeared before the answers vary and I need definitive advice. How long ago did you send the kit back? Most importantly, do you have the receipt/tracking no. Fibre to the home - not actually me, btw. 2 July 2015 at 2:05PM in Phones & TV. QuickStart, set up and connections. We would like to show you a description here but the site won’t allow us. I had previously informed a virgin staff member about this via webchat but I still keep. Within that letter or email, we’ll also include information about any other changes we’re. I sent a message and was advised on the 2nd Feb, that packaging would be sent out to me to return myself by collect+. Step by step guide to installing your Virgin Media broadband and Hub 3. However, despite my attempt to request for the return kit to be deli. Virgin Phone Switchover. Just take it to a recycling centre, find your nearest. . Does anyone know if it's possible to get the relevant paperwork e-mailed so I can print it off and return it in my own packaging as it's not like I'm short of boxes or b. This is the third returns kit that was apparently sent by Virgin Media, and I still have not been able to receive anything. We understand that this will be a very difficult time, and getting a refund sorted is probably the last thing you want to do. Are you leaving Virgin Media but due a refund? If you think your last bill is incorrect or the amount on the cheque is wrong, find out how we can help here. Returning Kit. If you have recently joined us and have non-Virgin Media equipment* from a previous provider or older Virgin Media equipment and wish to send it to us for recycling. richardsch. The box was posted as instructed at the start of March and the last update on the Yodel website is March 8th where it says that it was "Processed at National Hub " but as. A power adaptor to plug into the Stream box and a power socket at the wall. services. Reset back to router modeInstall Hub 5 and Enable Modem ModeVirgin Fibre Areas only. they have not sent me a package to return the old kit in. Options. Joining in. I’ve arranged for virgin media to collect my kit as I cancelled my contract with them. If they won't do that, then you escalate the complaint to Ombudsman Services, and add a demand for compensation for the poor customer service. Remember. 0 Kudos Reply. Hello. I second this . We would like to show you a description here but the site won’t allow us. Hey @Slowlanfastwifi, thanks for reaching out to us and a warm welcome to the Virgin Media forums. Returning kit. Stream from Virgin Media. I am now located in Scotland and I asked for the return kit to be sent to a different address way before the discontinuation of my service. Seems like a very long time to be en-route. 34 and that this would be taken by direct debit. correctly to the Virgin Media wall socket, please follow these instructions to get set up. Told the disconnections person this and that I wouldn't get their kit return stuff, asked if I could have it early or to a different address, no. My Virgin Media app: Requires compatible Android 7. Do you want to explain why it never comes?? I cannot help but doubting Virgin media trying to make money through not letting customers returning the hub. QuickStart, set up and connections. I've posted the router return via Yodel on the 3rd of January, but I am still receiving emails that the kit was not returned and that a charge will be added to my account in 9 days. Back a step. A rep from Virgin Media has today arrived at my front door with no prior warning asking to come in and collect old equipment. Joining in. Hi Kath, Thank you for your reply. You need to post the equipment back to Virgin Media. Security matters. The collection date is 29 November. I'm sorry to hear about the issue with the returns kit 😞 If it makes it easier for you, you can print the return labels here and send it back to us. So, whether you’re sadly leaving us or simply changing your package, we hope you’ll help us do our bit – by returning our kit so we can refurbish, reuse and recycle it wherever we can. Sort this out please. Forum; Apps. Phone. After a week kit wasn't delivered and I contacted again the live chat asking for explanations and I've been told that no kit has been requested at my. Check the top-right corner of our forum and you. Tivo. At Virgin Media, we’re passionate about protecting our planet. Unfortunately, when I opened the box, and there was a hub 4 instead of 5. I am very concerned that I cancelled service and was told return boxes would be with me in 10 days and it’s now been over 3 weeks, how can - 5146250. Networking and WiFi. 02. SpeedVirgin media sent me a cheque when I didn’t return the router back. In your Stream kit you’ll find everything you need to get the Stream box up and running. I mean, it's not as if he already has a perception of VM as a company riddled with incompetence and disregard for cu. We would like to show you a description here but the site won’t allow us. I guess the first lady I talked to misinterpreted it. return parcel was dropped off at yodel depot in alfreton derbys on 9th - 5332407. In December, VM offered to upgrade to Hub 5, and I accepted it. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. 3 weeks ago. They were not required to return it but were asked to recycle it correctly. When the engineers came to do an upgrade install for the new account (VM hub 5 volt package) they said they would take the old equipment(VM hub 4. Step by step guide to installing your Virgin Media broadband and Hub 3. You can of course order your own here if you can return it to. I know they aren't bothering with collecting the older non-Tivo boxes but surprised they don't want Tivo boxes back. If you fail to return or make available the equipment for collection within the given notification period for any reason, we are entitled to charge you for the replacement cost or reasonable recovery costs of the equipment – any Equipment Return Charge will be. Then today i get an email asking to return it, well thats a bit hard now. If your equipment is broken, stolen or damaged you'll need our advice on getting replacement equipment. I'm sorry to hear there is some confusion with your return kit. I have not received the return kit I was promised in order to return VM equipment. To re-schedule your QuickStart date, you’ll need to: Call us on 150 from your Virgin Media home phone, or 0345 454 1111 *. Pop the telly on: check its set to the correct Input and Virgin TV’s playing. Add Sky Cinema and Sky Entertainment Ultra HD package for £6 a month – just make sure you have a 4K TV and a Virgin TV 360 or V6 box. Doesn’t include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with. We would like to show you a description here but the site won’t allow us. Virgin Mobile. . . How many stars would you give Virgin Media? Join the 73,611 people who've already contributed. Hi, We actually left Virgin Media in March this year but still have the TiVo box and router. Virgin Media; My Virgin Media. You have arranged to pick up your equipment on three occasions. Help with a refund for a bereaved account. The service start date was 28 January 2023. It's at least 7 years old! We would love. We would like to show you a description here but the site won’t allow us. If you cancel your service, you will need to return your kit to Virgin Media. The Stream remote. We would like to show you a description here but the site won’t allow us. . on 25-11-2022 12:11. Your experience matters. VM should be able to send the returns packaging to a family member, neighbour or a friends address using the weblink request-returns-pack . You can also email [email protected] would like to show you a description here but the site won’t allow us. Networking and WiFi. For my surprise, in the package of the hub 5, was another package to return the hub 4. Connect the Hub’s power cable with the blue tab. At least 30Mbps download speeds in every room or £100 one-off credit. You can, if you prefer, print your. Nobody welcomes a price increase, and we get that. 0 Kudos. c. . Could you give le and orientation?. This promotion means you won’t pay the usual setup fee of £35. . We would like to show you a description here but the site won’t allow us. Stay safe online. The contract was for 12 months and at the end of the contract I cancelled it. phil55. Equipment Recycling policy | Reusing and recycling our kit At Virgin Media we’re working hard to make sure old customer equipment is disposed of. 00 am this morning I get a text and email asking me to please return unused equipment. 12K; 225; 463; Natalie_L. Forum; Apps. Same goes for my friend's address, because they told me someone will pick it up AND will contact both of us, I was told that there is. Yup this is another completely broken VM process. We would like to show you a description here but the site won’t allow us. £8p/m extra or included with Gig1 or Volt. It has been very poorly attached and has caused damage. The fee is dependent on the equipment that needs to be returned and can range from £50–£250. They clarified it and said that Feb 3rd is actually the day when the kit is dispatched, and not the deadline. Options. 4. Account - Cable. Thank you in. . We would like to show you a description here but the site won’t allow us. Return Old Kit - Virgin Media Community - 5285247. 28 December 2011 at 1:11PM. hello007007 Posts: 149 Forumite. Access Amazon Prime and Netflix (when you subscribe) and more when you play them on our Virgin TV 360 boxes. I got a message on my mobile with a number to ring so I can find out when they are close to my address to pick it up. If you have your own boxes, you can print your own returns label from the link provided above which can be used to return the equipment. Labels: My Account; hub 3. on 30-05-2023 22:29. Would it be possible to send a returns pack out to them? They don't remember their account number so can't use the online formYou can dial 150 from your virgin media home phone or dial 0345 454 1111 from any other phone. . No setup fee is available on all bundles, broadband & phone, and broadband only packages. My Virgin Media App. Subscribe to RSS Feed; Mark as New; Mark as Read; Subscribe; Printer Friendly Page; Flag for a moderator 01-10-2018 08:00. As subject. Virgin Media charge a non return fee if customers fail to return their equipment at the end of their contract. Options. 5 months ago I was upgraded from Hub 3 to 5. Go to Virgin Media support. New 4K Ultra HD kit uses HDCP 2. Push the white cable (from the old Hub) into the back of the new Hub. But as the government advice is to stay home, we don’t want to ask customers to venture outside to post kit back to us. We would like to return it but we didn't a return box and now we are unsure what to do with it. Having read the forums recently I thought I would get on top of this before the fines and threatening emails start. My parents recently swapped their Tivo for a V6. When can I expect it to arrive? I asked VM twice but was not told when to expect this return kit. But they do acknowledge that seven calls seemed excessive – apparently, it was down to advisors trying to follow up. Please let me know the procedure to return the kit AT NO COST for me to VIRGIN MEDIAVirgin Media Hub 5 to replace my Hub 3. 35 minutes ago. 7K subscribers in the VirginMedia community. If you requested a return kit from Sprint and haven't received it or maybe even misplaced it, you can request a new one online. in Networking and WiFi 3 weeks ago; Do I need to return kit? in Networking and WiFi 4 weeks ago; Return rooter in Networking and WiFi 23-09-2023; drops in. Check your service status and turn on text notifications for issue updates, and run tests on your Virgin Media kit to make sure everything’s performing as it should. But the email telling me to return them or else be charged, says the Value I might be charged is £zero for both items. . Get the Hub ready by connecting the wires. 0 or iOS 12 or later mobile or tablet. Help returning Virgin media kit. . they can only follow a scripts. I didn't return my equipment successfully yet, but I find a very useful link: - 5127590Pre-paid returns packaging can take up to 10 working days to arrive, but you can print your own returns labelling here and drop off at your nearest collect plus point. . In which terminal I have to put the silver cap. This feels like a mass-send e-mail campaign / request. The lady on the phone said that I would not need to return the hub 4, I could keep it and return both routers if I decided to cancel VM. On our wavelength In. i. If you're looking to amend your residential package, you will need to get in touch with our team directly by calling us on 150/ 03454541111 or texting us on 07533051809, as we're unable to process package changes on this platform. . Hi, last month I upgraded to hub 5 from a hub 3 because of getting gig1 Wi-Fi. 1 x router, 2 x vm tv boxes, plus of course associated power leads remotes etc. . Tip Set up all of your kit within 12. Visit Virgin Media to find out more. away the old kit when they come round to do the upgrade. Keep a hold of your receipt as this will have your tracking number on it to track your return online. SpeedWe would like to show you a description here but the site won’t allow us. Alternatively, contact CollectPlus for help sending your package. I. The webpage should be updated shortly with the list of equipment that currently needs returning which is -. how to return your old kit. It appears that returning kit is. 0 once you have your Quickstart box. Many thanks - 534135327. @Hannahman wrote:. on 01-03-2023 08:38. Posted in Managing Your Account - Cable. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. Return Valérie for free with Canada Post. Left virgin over month ago and requested already 5 times rerun kit, unfortunately never received that and no one is able to answer any of my questions when there was sent or what is the tracking number, Recently received bill to pay because kit is not returned but how can I return it if I requested that already 5 times and it never arrived??Virgin Media will also reuse or recycle its equipment, and will always request that its newer pieces of kit are returned directly to them. 1 goes to electricity, 2 goes the Hub, 3 goes to the TV box and 4 come from the socket. The impossible task of fitting Virgin Media kit in the returns box . Sort the first V6 box yourself > Let the 2nd V6 box upgrade itself > Install any Virgin TV 360 Mini box. My address is very simple to find so it is not a case of getting sent into the wrong post box either. Step 3 - Label the box – a letter came with the. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. I have had some months ago left VM and asked for the kit to return my broadband equipment. Virgin Media say its customer care team may contact customers after they’ve cancelled to try and ‘address the reasons why they’re leaving’ and once again, try and offer a ‘new package that best. Y’all are right to be suspicious though!Scroll down and click on create new label. I have today 11th feb had the same original email we need to collect your kit. | Read 60,341-60,360 Reviews out of 70,619We would like to show you a description here but the site won’t allow us. Hi. Unfortunately, if you don’t return the VM Hub, TV 360, Horizon TV, Digital+ or Digital+ HD box, a charge of €150 may be added to your account. Don’t plug the power cable into a plug socket yet. Alternatively, you can take the kit to your local O2 store or your local recycling centre. We would like to show you a description here but the site won’t allow us. I can't see how to organise a collection from their website and the Post Office won't take it. For the quarter ended 30 June 2022, Virgin Media O2 reported transaction adjusted revenue of £2. 2 Kudos. 2) Stupid - VM will charge accounts for unreturned kit, so you won't make any money from it. Alternatively, visit virg. I trust the bill will be cancelled when the kit. Hi, I was told a return kit was being sent for my Hub 4 back on 13th Sept but nothing has arrived and we're moving out next week. so ive upgraded my 200mb net and tivo box to the 1gb hub4 and tv360 kit. Security matters. Kind regards, Ilyas. We would like to show you a description here but the site won’t allow us. See where this Helpful Answer was posted. The returns packaging is sent via Yodel and you should receive this within 10 workings days of your disconnection date or within 10 working days of your request. That would be. Yet another return Envelope from |VM Since moving over to Stream,360+MiniBox safeley returned. So I can help, I will send you an invite into a private,. My Virgin Media App. My VM account ended on 31st March. Hello, I scheduled a return of my kit for Sept 7th and got the confirmation e-mail. Options. I guess the first lady I talked to misinterpreted it. Re: My return Kit has not arrived If you have your own boxes, you can print your own returns label from the link provided above which can be used to return the equipment. If you're leaving Virgin Media, it will send you a postal. Networking and WiFi. 6. Solved: My VM account ended on 31st March. Alessandro Volta In response to MattL3. Hi, I have had an email confirming my kit will be picked up on 8th December but before this has happened I have received a bill for £65 for non-return of kit! Today I have put the kit into the return packaging and taken it to a pick-up point. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. I have not received the return kit I was promised in order to return VM equipment. Sorry to hear there's an issue with a charge for failing to return equipment. Tip Set up all of your kit within 12. If you are receiving download speeds of less than 30 Mbps, you may also find a WiFi Pod helpful. we cancel our virgin media account after 18 months as we did not have good broadband speeds. I mean, it's not as if he already has a perception of VM as a company riddled with incompetence and disregard for cu. Phone. Pop the telly on: check its set to the correct Input and Virgin TV’s. It's an outstanding balance and will just go through the collections process. Currently equipment returns have been paused due to lockdown. Virgin Media;. Networking and WiFi. Put your modem and power cord into a suitable box with proper packaging protection to ship your device back to us. In your shoes I'd raise a written (postal) complaint, demanding the company refund the charge, that VM collect the equipment on a day of your choosing giving them two working weeks notice - failing which you will dispose of the equipment, and that VM pay compensation of say £60 for the repeated failure to collect the equipment and wrongfully. Tuning in.